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vista 20p bf error
Posted: Wed Jun 02, 2021 3:45 pm
by allenlbrown
Sorry if this is repetitive but can't find a solution in the forum. Installed Envisalink 4 on a Vista 20P, went through all the programming steps, works fine, except..getting a "bf" error on the keypad. Tried setting *29 to 0 but that disabled all alerts. Any fixes? Thanks!
Re: vista 20p bf error
Posted: Wed Jun 02, 2021 4:33 pm
by allenlbrown
BTW cellular communicator installed..
Re: vista 20p bf error
Posted: Wed Jun 02, 2021 4:59 pm
by GrandWizard
It sounds like you enabled LRR/IP/GSM shadowing when you don't have an ECP connected cellular backup unit installed. The cell backups that just connect to the telephone line don't count as a backup as they are a hack and aren't recognized by the panel.
If this is your case, turn LRR/IP/GSM shadowing off.
If not, submit a tech support request from your Eyezon portal and we'd be happy to help troubleshoot your issue.
Re: vista 20p bf error
Posted: Thu Jun 03, 2021 10:59 am
by allenlbrown
Checked to make sure shadowing was turned off and still received error:
/ Security Event: LRR IP GSM Fault / Security Event: LRR IP GSM Fault
Location: XXXX
Time: 2021-06-03 09:56:14 AM
Partition: 0
I'll try the service portal as suggested. Thanks!
Re: vista 20p bf error
Posted: Thu Jun 03, 2021 11:34 am
by allenlbrown
Also forgot to mention remote monitoring has been discontinued. Can the GSM unit be disconnected?
Re: vista 20p bf error
Posted: Thu Jun 03, 2021 11:53 am
by GrandWizard
Ok, if the GSM unit is still installed you must turn Shadowing ON.
If you remove the GSM unit, don't forget to turn Shadowing back off or you will get the error again.
You can only have one communicator on a Vista panel. If you already have a GSM communicator, you need to enable Shadow Mode to also use the Envisalink IP communicator.