Page 1 of 1
Low battery alerts not showing under the Events section of the app/web pate anymore
Posted: Wed Jan 05, 2022 10:22 pm
by Newtonite
IIRC, low battery alerts would show up in the Events tab of the Eyez-on app/webpage.
But I don't see them any more.
Has the user interface changed? Where would they appear in the app now?
Re: Low battery alerts not showing under the Events section of the app/web pate anymore
Posted: Thu Jan 06, 2022 9:37 am
by GrandWizard
The Events log shows everything the panel logs. So if it isn't in the events log, the panel didn't send it.
Re: Low battery alerts not showing under the Events section of the app/web pate anymore
Posted: Thu Jan 06, 2022 11:48 am
by Newtonite
GrandWizard wrote:The Events log shows everything the panel logs. So if it isn't in the events log, the panel didn't send it.
But when I use the panel to "view system trouble" by pressing *2, it lists "low batt" and shows me the zones with low battery.
Why weren't they logged in the Event tab when the system got the first ping for low battery?
Re: Low battery alerts not showing under the Events section of the app/web pate anymore
Posted: Thu Jan 06, 2022 1:45 pm
by GrandWizard
Hi, this is a common misunderstanding with security systems. You are mixing up STATUS for EVENTS.
What you see on your keypad or app shows the status of the system at that time, things like partition state, zone state, and any active troubles. Events on the other hand are generated by the panel and may be subject to programmatic delays or even programming. For example, a Honeywell panel will not generate an AC fail event for at least an hour and up to two hours after loss of power.
If the event is not in your log then your panel never generated it. I just checked with our DSC guru and he says that DSC panels do not log wireless zone low-bats and that is why there is no event in your log.