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App not working , cannot login
Posted: Wed Jul 13, 2022 4:52 am
by theozeppos
Hello from Greece.
I have two houses and two cellphones with the eyezon app monitoring the houses alarm systems. Since this morning the apps do not work and I can't login from a computer or anywhere else . When I try to login in the app I get " wrong credentials" while in the computer i enter username and pass and nothing happens. Thanks for the assistance
Re: App not working , cannot login
Posted: Wed Jul 13, 2022 7:44 am
by anthmar
I have the same issue. The app is not working. When using the classic login page on portal is telling me that it is down for maintenance.
https://portal.eyezon.com/EZMAIN/loginc.php
Is there an ETA for when the portal will be back online?
Regards,
Re: App not working , cannot login
Posted: Wed Jul 13, 2022 7:46 am
by billd
Same for me... server must be down.
Re: App not working , cannot login
Posted: Wed Jul 13, 2022 7:53 am
by anthmar
I see. It just came back UP!
Thx
Re: App not working , cannot login
Posted: Wed Jul 13, 2022 7:54 am
by billd
App still down. I was able to log into portal and see my devices.
Located in Iowa.
Re: App not working , cannot login
Posted: Wed Jul 13, 2022 10:51 am
by billd
All back up now... would be nice to get notified when things are down avoiding us trying to determine if it is my devices.
Re: App not working , cannot login
Posted: Wed Jul 13, 2022 6:28 pm
by GrandWizard
We notify customers of all planned outages right here on the forum and there wasn't one recently.
The system does undergo maintenance during the night (UTC-5) so you may have just caught the tail end up an update.
Portal updates DO NOT affect the core Envisalerts service which never goes offline. Alerts and Envisalarms service always continue.