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Newly added smoke/co zones not reported

Posted: Wed Mar 01, 2023 4:03 pm
by hathawa
I have an Envisalink 4 for my Vista 20p. I just added two zones (3/11) using zone doubling for fire and carbon monoxide respectively. These are connected via First Alert relays to the AC detectors. When testing them the keypad shows the alarms being triggered; however, the Envisalink does not generate emails or push notifications as with the other zones. Any ideas? When programming the zones I just used * to take the default. Do I need to specify a particular reporting code? Thanks.

Re: Newly added smoke/co zones not reported

Posted: Thu Mar 02, 2023 11:54 am
by GrandWizard
The default reporting code may be zero so the panel won't report the event. Make the reporting code 10, or anything non-zero.

Re: Newly added smoke/co zones not reported

Posted: Mon Mar 06, 2023 4:28 pm
by hathawa
I checked and the reporting code is 10 (default).

Re: Newly added smoke/co zones not reported

Posted: Mon Mar 06, 2023 9:57 pm
by GrandWizard
Submit a tech-support request from your Eyezon portal and we can help you further from there.