Phone not receiving Alert SMS text

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hrdknox
Posts: 5
Joined: Tue Oct 19, 2021 9:14 am

Phone not receiving Alert SMS text

Post by hrdknox »

As of two days ago my Galaxy S21 phone has stopped receiving alert SMS text messages from Eyezon. My phone receives every text message except the one from Eyezon, so the phone is working properly. I deleted my phone as a contact on the Eyezon website and added it back. When I do this a PIN is supposed to be sent to my phone for verification, but that doesn't happen. My wife has the same phone as me and is on my T-Mobile account and her phone continues to recieve alert text messages from Eyezon. Any suggestions as to a fix? Thank you.
GrandWizard
Posts: 2263
Joined: Tue Nov 16, 2010 4:08 pm

Re: Phone not receiving Alert SMS text

Post by GrandWizard »

It is an issue with T-Mobile. See posting below

https://forum.eyezon.com/viewtopic.php?t=5352
hrdknox
Posts: 5
Joined: Tue Oct 19, 2021 9:14 am

Re: Phone not receiving Alert SMS text

Post by hrdknox »

For the past two weeks I have received EyezOn text message alerts on my T-Mobile phone. Seems to be off and on for periods.
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