EyezOn Forum

I have been trying to get a envisalink working in my shop. i currently have one in my home and it was an easy set up. took only a few minutes. I had installed the new device into my alarm, all lights were reporting as they should but the house shows grey and I cannot get the account to activate. I removed it and put it in my home alarm, still nothing. I set up a new email and a new account as a new user and after an hour it started working. So I deleted that account and tried to enroll it as a second device with my origional account. Its still awaiting activation. Any idea why?

Are they both on the same network?

No. different locations which means different routers. One is a home one is the shop

I'm simply trying to activate another device on the same home account. It shouldn't be difficult should it?

Send you MAC to support and we can try and figure out what you're doing wrong.