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disabling network supervision fault
Posted: Mon Aug 26, 2013 12:09 pm
by inelastic
i am using envisalink module 3 with my dsc 1832 panel.
I receive network supervision fault quite often. Can somebody tell me how to disable network supervision?
Re: disabling network supervision fault
Posted: Mon Aug 26, 2013 1:07 pm
by GrandWizard
Hi, go to Manage Device->Network Supervision and uncheck the box
Also read this FAQ
http://forum.eyez-on.com/FORUM/viewtopic.php?f=11&t=823
Re: disabling network supervision fault
Posted: Fri Aug 30, 2013 10:58 pm
by bcharters
I've noticed a bi-weekly pattern to my "supervision faults" that I can't really account for within my own network after looking over the FAQs - e.g in the past month I have only had Supervision faults on August 2, August 17 and August 30. I usually get several faults over the period of an hour so so and then they go away again. It's usually on the Friday night with one on the Saturday. Is it possible that a server backup, maintenance restart or other activity is resulting in the timeout?
Re: disabling network supervision fault
Posted: Sat Aug 31, 2013 11:26 am
by GrandWizard
No, as I mentioned in the FAQ. Persistent supervision faults affect less than 2% of the customers. If there were a problem with one of the reporting servers, it would affect thousands of customers at once and that not what is happening.