General Help
Posted: Fri Mar 18, 2011 7:54 am
Hi, I just installed two IP100D's last night. This is a great product and maybe what I'm looking for is right in front of me somewhere but I can't find it. Upon installation, you have to activate your product and enter the MAC address. I know how to locate this but I couldn't find this documented anywhere. The included instructions said to remove power to the panel prior to install but did not also say to remove the battery backup. By not removing the battery, I received a trouble light that said there was a general tamper with the panel. To correct, I had to cold boot the panel. To assist in knowing what you can do with the product, it would be nice to see a detailed description of the "send Commands" and what they do. This is also true for the options under "contact", by selecting each option ie:alert, ect...what does each do and what type of message will you recieve. The Manage user names requires a help file for this also as I initially entered our passwords then description but then I read on this forum that you are suppose to enter the panel position of the user password then description. Maybe a folder on this forum called General help with help guides would solve this problem and provide everyone with the general help they need.
One other item I can't figure out is that the alerts I receive are one hour behind my Atlantic standard time. I changed the time on the panel to reflect the correct time/date and changed my eyez-on account to the correct time zone but my alerts are still one hour behind so that would be Eastern standard time. Since the alerts are generated through eyez-on and you are in the eastern time zone, are maybe your not referencing the account time zone and changing the time or did I not configure something right.
Thanks.
One other item I can't figure out is that the alerts I receive are one hour behind my Atlantic standard time. I changed the time on the panel to reflect the correct time/date and changed my eyez-on account to the correct time zone but my alerts are still one hour behind so that would be Eastern standard time. Since the alerts are generated through eyez-on and you are in the eastern time zone, are maybe your not referencing the account time zone and changing the time or did I not configure something right.
Thanks.