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Lost Envisalerts after deletion
Posted: Wed Sep 10, 2014 9:58 pm
by Gerard
I was having some issues with my EVL going "not ready" continually so I decided to delete it and re-adding it to my account.
After I did that, I lost my Envisalerts.
How do I get that back?
Anyone know?
Re: Lost Envisalerts after deletion
Posted: Wed Sep 10, 2014 10:58 pm
by GrandWizard
"Not Ready" means you have a door open.....
Re: Lost Envisalerts after deletion
Posted: Wed Sep 10, 2014 11:04 pm
by Gerard
That's where my problem seems to be then. I can't seem to bypass the door so I can't set the alarm. Any idea why?
Re: Lost Envisalerts after deletion
Posted: Thu Sep 11, 2014 9:56 am
by GrandWizard
When you bypass a zone from you keypad does it ask for a user code? If so, you must disable this feature to bypass from the portal. Or use the custom command i.e.
*1AAAAXX#
where AAAA is your user code and XX is your 2 digit zone (02 for example)
Re: Lost Envisalerts after deletion
Posted: Thu Sep 11, 2014 7:05 pm
by Gerard
I simply hit *1 to view. My panel requires no access code to bypass. The keypad says zone 2 is bypassed but Envisalink is reporting it is open.