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Zone Status never updated

Posted: Thu Sep 17, 2015 6:59 pm
by Lisa
I have an Envisalink-3 for an Ademco Vista-48B alarm panel. Attached to this post is a screenshot of the system/zone status. The system status is working just fine, i can arm/disarm the alarm and the system status is updated also. However the zone status is never updated and stays pitchblack... :cry:
I followed the 2A instructions from this url: https://www.eyez-on.com/EZMAIN/evl3honeywell.php
But no success, it is black and it stays black. No zone is ever updated...

I have set *191 to 10 instead of using *190.
evl3.JPG
evl3.JPG (52.13 KiB) Viewed 3558 times

Re: Zone Status never updated

Posted: Thu Sep 17, 2015 11:46 pm
by GrandWizard
Submit a tech support request by logging into your Eyezon portal account and click on "Request Support" on the left-hand side of the page.