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weird behavior since the past few days
Posted: Tue Aug 06, 2013 8:25 am
by rppower
Hi, since the past few days, when I disarm my system, I get an alert for "AC Failure Trouble Restoral".
There is no message on the keyboard and power is on.
Also, when I arm the system, the message I get is "Security Event: Opening By User Code 10" instead of "closing".
Anyone has an idea of what's going on??
thanks for your input!
Re: weird behavior since the past few days
Posted: Tue Aug 06, 2013 9:42 am
by GrandWizard
This may be related to a bulletin I received over the weekend. There is a bug in the reporting engine for Honerywell customers with more than 34 users.
If it is still happening after the end of today, Aug 6th, put in a support ticket.
Re: weird behavior since the past few days
Posted: Tue Aug 06, 2013 11:17 am
by rppower
Thanks for your reply! I shouldn't have more than 5 users or so but I will keep an eye on it tomorrow just in case the FW update fixes my issue.
thanks!
Re: weird behavior since the past few days
Posted: Wed Aug 07, 2013 10:08 am
by GrandWizard
I don't think they meant "number of users". More the "user number". I believe the issue was related to having a user number greater than 34. Regardless, I believe its fixed now.
Re: weird behavior since the past few days
Posted: Wed Aug 07, 2013 11:47 am
by rppower
Yep, it seems to be back to normal now.. Thanks!